Privacy Policy

Last updated: January 2024

At London Live, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our video chat platform.

Information We Collect

We collect minimal information necessary to provide our service:

• Account data: Email address and username you provide during registration
• Profile information: Photos, bio, and preferences you choose to share
• Usage data: How you interact with the platform, chat duration, and features used
• Device information: Browser type, IP address (for security and moderation purposes)

How We Use Your Information

Your information helps us:

• Provide and maintain the video chat service
• Match you with other London users
• Ensure platform safety and prevent abuse
• Improve user experience and develop new features
• Communicate important updates and support messages

Data Protection

We implement industry-standard security measures to protect your data:

• End-to-end encryption for video and chat communications
• Regular security audits and updates
• Limited data retention periods
• Strict access controls for our team

What We Don't Do

• We never sell your personal data to third parties
• We don't share your conversations without consent, except for safety enforcement
• We don't use facial recognition or analyze video content
• We don't store payment information (all transactions handled securely by our payment processor)

Cookies & Tracking

We use essential cookies to maintain your session and remember preferences. Analytics cookies help us understand usage patterns to improve the service. You can manage cookie preferences through your browser settings.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You can also request a copy of your information or object to certain processing activities. Contact us at [email protected] to exercise these rights.

Children's Privacy

London Live is intended for users 18 years and older. We do not knowingly collect personal information from anyone under 18. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes through the platform or via email. Continued use after changes constitutes acceptance of the updated policy.